Non-binding offer: All offers are free and non-binding. The item is not reserved when quoting. The item is only reserved upon conversion to order.

Right of return: There is no right of return for stock items/order items/large quantities.

Delivery time: The expected delivery times indicate the estimated time from ordering from the supplier to arrival at our warehouse. Follow the expected delivery date in the order link

Logistics: We ship with GLS, UPS, DSV or Postnord depending on destination and order content.

Tracking links: After your order has been dispatched, you can track the shipment via links

Shipping costs: It may be necessary to add a small shipping surcharge to orders, this will depend on the discount rate and order quantity. For shipments to countries outside the EU etc. such as Japan, USA, special shipping costs will be calculated with a special carrier. 

Contact: Please fill out our contact form and let us know immediately which items you are interested in. We will get back to you with an offer. Otherwise, you can contact us by email at professional@lampemesteren.com

Ordering by phone or email: We are happy to accept orders by email. To avoid any misunderstandings, everything must be accepted and sent in writing. For this reason, we do not accept orders by phone. We are happy to provide advice and guidance over the phone, quotations, orders etc. are made by email.

Order confirmation: After you have accepted our sent offer, we will convert the offer into an order. We will then send you a pro forma invoice, which is your order confirmation. The order confirmation states which items have been ordered.

Find invoice: Download your invoice via your unique order link

Payment options: It is possible to pay by bank transfer or via a secure payment link to card, PayPal, Apple Pay or GooglePay.

Time of payment: We must ask for payment to be received before the order is dispatched. Special orders are only ordered to stock when we have received the agreed amount in our account.