Privacy policy - collection and use of personal data
Processing of personal data - fulfilment of contract
In connection with your visit to Lampemesteren Professional, you have entered a number of personal data, including in particular:
-Your name
-Your address
-Your e-mail address
-Your telephone number
We process this information in connection with the processing of your purchase, as it is necessary for us to fulfil our part of the transaction [and for a subsequent period of 5 years in accordance with the Danish Bookkeeping Act]. After that, the data will be deleted.
If you have ordered delivery, the information about your name, address, telephone number and e-mail address will be handed over to our freight company, currently GLS, DSV or Postnord for the purpose of delivering your purchases.
Processing of personal data - consent
If you have ticked the box "yes, I consent to you contacting me by email with newsletters or offers", we will process your email address and information about your purchases with us until it is no longer relevant. In practice, this means until you inform us that you no longer wish to receive emails from us.
You can always withdraw your consent. You can do this either by using the link at the bottom of our emails or by contacting us at professional@lampemesteren.com and stating that you no longer wish to receive our newsletters and offers.
The collection of personal information
The collection of personal customer data on Lampemesteren Professional takes place within the framework of existing legislation and the EU General Data Protection Regulation (GDPR).
Lampemesteren Professional collects information from users from three sources:
- From cookies when you visit our websites, e.g. IP address, country, pages viewed, categories viewed, brands viewed, interaction/clicks and searches
- From purchases, e.g. demographic data, email address, payment information, items, order amount, brands and frequency. Including transactional emails, e.g. order confirmation & shipping confirmation
- From user behaviour and engagement in the sent communication, including emails, e.g. open rate, click pattern and area of interest.
The purpose of collecting the information serves different areas:
- Obligations. To fulfil our obligation to you as a customer or user of our service - such as purchasing, billing, customer service and customer club.
- Customer service. To be able to perform customer service via email, chat or phone. To answer questions related to an order or previous orders, correct errors and guide the customer
- Marketing. To display inspiration, product offers/services and personalised recommendations via web, email and via third-party marketing
- Customer experience. To improve the customer experience when interacting with Lampemesteren Professional, such as personalising your experience, developing new features and products. This also includes administering, protecting, operating and maintaining our websites, system administration and security and to consent to statistics about site usage, purchases and to improve understanding of our customers' favourite products.
- Fraud and risk. To prevent fraud and perform a reasonable risk assessment
- Legislation. To comply with applicable laws from time to time.
Browsing
When you visit Lampemesteren Professional, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of individual elements on the site and to support our marketing.
Browsing the site may trigger a service email.
Lampemesteren Professional collects your browsing behaviour (e.g. categories viewed, brands, products) to improve the communication of relevant products and offers to accommodate you.
Data security
Whether we process your personal data for the fulfilment of a contract or on the basis of your consent, we will always process your personal data securely and confidentially in accordance with applicable laws, including the GDPR and the Danish Data Protection Act.
Your data will only be used for the purpose for which it was collected and will be deleted when this purpose is fulfilled or no longer relevant.
We use third parties to process your payment information Quickpay, and to handle your purchases Myaccumulo from MCB in Holstebro.
We have entered into data processing agreements with these data processors, which is our guarantee that they comply with applicable rules on the protection of your personal data.
Statistics tool
We use various analytical tools, such as Google Analytics, to help us collect statistics about the use of the Lampemesteren Professional website and to provide you with a better experience.
Third-party cookies
Lampemesteren Professional uses a number of third-party services on our sites. These services sometimes also use cookies. You can choose to reject third-party cookies by following this link: youronlinechoices.com/
Among other things, third-party cookies are used to compile statistics on your visits to Lampemesteren Professional, where we use the cookie to know which pages you visit and how long you spend on them. We use Google Analytics for this. You can also opt out of Google Analytics here: tools.google.com/dlpage/gaoptout
Marketing/re-targeting
The Lamp Master works with companies to improve our online advertising to ensure that you only see relevant adverts. In this connection, we use the following suppliers: Facebook, Tradetracker, Youtube, Instagram and Google. If you wish to be excluded from these types of adverts, please contact us at professional@lampemesteren.com
Information, objection, amendment, data portability and erasure
You can always contact us to find out which of your personal data we hold. This can be done by contacting
Lampemesteren A/S
CVR no. DK-24210081
Birkmosevej 18
6950 Ringkøbing
Tel: +45 96 75 04 77
E-mail: professional@lampemesteren.com
If there are errors in our data, you can always ask to have them corrected so that we have the correct data, just as you have the right to receive the data in a common format (data portability). If you have any requests for changes or data portability, you are also very welcome to write to us at the above email address.
If you no longer wish us to process your personal data or if you wish us to restrict the processing of your personal data, you can also send us a request to the above-mentioned e-mail address.
If you wish to withdraw your consent to the processing of your e-mail address (so that we can send you our newsletter and relevant offers), you can do so at any time by clicking on a link in the individual newsletter.
If you wish to complain about Lampemesteren Professional's processing of your personal data, this
can be done to the Danish Data Protection Agency at Borgergade 28,5., 1300 Copenhagen, telephone +45 33 19 32 00 e-mail: dt@datatilsynet.dk.
